STS partnered with Inkblot Therapy to build a structured QA foundation for their mental health platform, taking them from reactive testing to a mature, repeatable quality process their team could own long term.
Get a Free ConsultationInkblot Therapy, a leading digital mental health platform in Canada, sought to address significant challenges in its software QA department. They partnered with STS to improve product quality and strengthen their development process.
Recognizing the critical role of robust QA in delivering a seamless user experience, Inkblot Therapy decided to restructure its testing approach. They partnered with STS to transform their QA function from reactive and inconsistent into something structured, end-to-end, and built to scale with their platform.
"At Inkblot, we were facing a lack of structure and tooling in our QA department. This resulted in a lack of quality in our product, causing a trail of destructive effects across teams towards production and often by customers."
Inkblot Therapy was scaling fast, but their QA process had not kept pace. Testing was reactive, documentation was sparse, and defects were escaping to production on a healthcare platform where reliability is non-negotiable.
Critical user workflows had never been systematically tested. There were no documented test cases, no coverage matrix, and no repeatable process for sprint-over-sprint verification.
Without exit criteria or sign-off processes, every release was a judgment call. Stakeholders had no objective signal to determine if a feature was production-ready.
Regression testing was ad hoc. Previously working features could break between releases without detection, creating risk on a platform handling sensitive healthcare interactions.
STS embedded into Inkblot's sprint workflow and built the documentation, processes, and tooling needed to deliver repeatable, measurable quality.
We joined planning sessions, reviewed user stories before development, and built test documentation alongside each feature.
Structured defect triage gave stakeholders full visibility into severity, trends, and resolution status.
We identified gaps in tooling and workflow, then built sustainable improvements Inkblot's team could own long term.
Identified and documented across the entire therapy platform during testing cycles
Covering all core workflows, user journeys, and regression scenarios
Through automation of repeatable regression checks and test suite optimization
Internal QA team developed their own expertise with STS guidance
Reusable test documentation library built for long-term ownership
Cross-functional collaboration improvements across dev and product teams
Structured processes and tooling adopted by Inkblot's internal team
The STS team was instrumental in helping us accelerate the maturity of our QA function here at Inkblot. They partnered with our internal QA team to create documentation, implement processes, and drive the adoption of tools that allowed us to leverage their leadership to develop our own QA expertise. The STS team was thoroughly professional and communicative, got onboarded onto our projects at a phenomenal speed, and integrated with our team without challenges.
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Flexible QA coverage that scaled with fluctuating sprint demands, sprint after sprint.
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